Refund policy
Return and Refund Policy
At Nice2Have, we want you to be happy with your purchase. This policy explains our returns and refunds process and does not limit any rights you may have under applicable South African consumer law.
1. Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within 7 days of receiving your order, subject to the conditions below.
To be eligible for a change-of-mind return:
- The item must be unused and in the same condition in which you received it.
- The item should be in its original packaging where applicable.
- The item must include its original accessories, parts, labels and instructions where applicable.
- You must provide your order number or other proof of purchase.
Please contact us before returning any item. Do not send an item back on your own. We will provide the return instructions applicable to your order.
Return Shipping Costs
Your first return of one or more eligible returnable items from each order is free, provided the return is requested within the applicable return window.
We recommend returning all eligible items you wish to return from the same order in one return shipment. This helps avoid additional return costs and may also reduce the environmental impact of multiple return shipments.
For a second or subsequent return from the same order, an R80 return shipping fee will apply. Where applicable, this fee will be deducted from the refund amount.
Return shipping fees do not apply where we are required to cover the return cost under applicable law, including qualifying defective, unsafe, damaged or incorrect goods.
How Your Return Is Collected
Once your return request has been approved and logged, Nice2Have will arrange the return collection on your behalf.
You should not arrange your own courier or send the item to Nice2Have unless we specifically instruct you to do so.
The item may be collected from you and sent directly to our supplier or fulfilment partner for assessment. Once the collection has been arranged, we will provide the available courier collection and tracking information and any further instructions via your chosen method of communication.
Please keep the item safely packaged and ready for collection until you receive the collection instructions.
2. Choose a Refund or Nice2Have Store Credit
For an eligible change-of-mind return, you may choose to receive:
A refund to your original payment method; or
Nice2Have Store Credit, which may include an additional 10% of the approved return value as a thank-you for choosing to shop with us again.
Store credit is optional and is not offered in place of any refund, repair, replacement or other remedy that you may be legally entitled to under applicable consumer law.
Any promotional store-credit bonus will be subject to the terms communicated to you when the credit is issued.
3. Damaged or Incorrect Items
Please inspect your order when it arrives.
If your order arrives damaged, is missing parts or accessories, or you have received the wrong product, please contact us within 7 days of delivery so that we can investigate and resolve the issue as quickly as possible.
Please contact us by email or WhatsApp and include:
- Your order number;
- A description of the problem; and
- Clear photographs or video showing the damage, incorrect item or missing parts, where applicable.
Please do not dispose of, alter, use further, or return the item before contacting us and receiving return instructions, unless this is necessary for your safety.
Where the issue is our responsibility, we will arrange an appropriate remedy and cover applicable return costs as required by law.
4. Defective or Unsafe Products
If a product is defective, unsafe, does not meet the required quality standards, or otherwise fails to meet the applicable requirements for quality and suitability, please contact us as soon as reasonably possible.
Your rights regarding defective or unsafe goods are protected under the Consumer Protection Act, 68 of 2008. Depending on the circumstances and the consumer's rights, the consumer may choose an appropriate remedy, including repair, replacement or refund.
Please contact us by email or WhatsApp with your order number and, where applicable, photographs or video showing the issue.
For qualifying defective or unsafe returns, Nice2Have will arrange the return collection and will not charge the customer a return shipping fee.
The returned item may be sent directly to our supplier or fulfilment partner for assessment. We will keep you informed of the outcome and process the applicable remedy once the assessment has been completed.
Nothing in this policy limits or excludes any rights available to consumers under applicable South African consumer law.
5. Products Not Eligible for Change-of-Mind Returns
Certain products may not be eligible for a change-of-mind return where permitted by law. This may include products that:
- Have been used, worn, damaged or altered after delivery;
- Are missing parts or accessories;
- Have been personalised or specially made to your specifications; or
- Cannot reasonably be returned for health, hygiene or other lawful reasons once opened or used.
This section does not affect your statutory rights regarding defective, unsafe or non-conforming goods.
6. Exchanges
We do not offer direct exchanges as a standard process.
Where a return is approved, we may provide a replacement where appropriate and available. Alternatively, a refund or store credit may be provided where applicable.
Nothing in this section limits any replacement rights you may have under applicable consumer law.
7. Refunds
Once the returned item has been collected and assessed by our supplier or fulfilment partner, we will review the outcome and notify you of the applicable next step.
Where the return is approved and a refund is due, the refund will be processed to the original payment method used for the purchase, subject to the processing times of the relevant payment provider or financial institution.
Approved refunds will be processed within 5–14 business days after the supplier's return assessment and approval.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
Where a refund, repair, replacement or other remedy is required under applicable law, it will be provided in accordance with the applicable legal requirements.
8. Store Credit
Nice2Have Store Credit may be offered for eligible change-of-mind returns.
Store credit can be used towards future purchases from Nice2Have and cannot be exchanged for cash unless required by applicable law.
Any applicable promotional bonus attached to store credit will be communicated to you when the credit is issued.
Store credit is optional and does not replace any statutory remedy to which you may be entitled.
9. Returned Items and Condition
Returned items must be kept in the condition required for the applicable return type.
For change-of-mind returns, the item should be unused and returned with its original packaging, parts, accessories, labels and instructions where applicable.
If an item is used or damaged, has missing parts or accessories, or is damaged because it was improperly packaged during the return, and this is not due to Nice2Have or another party for whom Nice2Have is responsible, the amount of any change-of-mind refund may be reduced to reflect the loss in value, where permitted by applicable law.
This does not affect your statutory rights regarding defective, unsafe or non-conforming goods.
10. How to Request a Return
Please do not send a product back without first contacting Nice2Have.
To request a return or report a problem with an order, contact:
Email: nice.2.have123@gmail.com
WhatsApp/Phone: +27 63 020 2593
Please include:
- Your name;
- Your order number;
- The product you wish to return; and
- The reason for the return or details of the problem.
We will review your request and provide the return instructions applicable to your order.
Where a return is approved, Nice2Have will arrange the applicable collection process and provide further instructions via your chosen method of communication.
11. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Email: nice.2.have123@gmail.com
WhatsApp/Phone: +27 63 020 2593