Shipping Policy

Thank you for shopping with Nice2Have.

We aim to make your order experience as simple and convenient as possible. Please read the information below regarding our delivery process and estimated delivery times.

1. Delivery Area

Nice2Have currently delivers within South Africa.

We may expand our delivery areas in the future.

2. Processing and Delivery Time

Orders are processed after payment has been successfully received.

Our estimated delivery timeframe is 10–15 business days.

Please note that this is an estimated timeframe and not a guaranteed delivery date.

Delivery times may vary depending on product availability, supplier processing times, courier operations, public holidays, weather conditions, customs processes and other circumstances outside our reasonable control.

3. Tracking

Tracking information becomes available once your order has been dispatched through our delivery provider. We will provide the tracking details once your parcel has been handed to the courier.

Tracking may not be available during the earlier stages of your order. Once provided, please allow some time for the tracking information to become active.

4. Delivery Delays

While we work to have orders delivered within the estimated timeframe, delays may occasionally occur.

Delays can be caused by circumstances including:

• Courier delays;
• Product availability and order processing times;
• High order volumes;
• Public holidays;
• Severe weather;
• Customs or regulatory processes; or
• Other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

5. Delivery Address

Please ensure that your delivery address, contact number and other delivery information are accurate and complete before placing your order.

Once an order has been dispatched, changes to the delivery address may not be possible. If you realise that your delivery information is incorrect, please contact us as soon as possible.

6. Incorrect Delivery Information

Please make sure that your delivery address and contact information are correct before completing your order.

If incorrect or incomplete information is provided and this results in a delivery problem, additional delivery costs may apply where permitted by law.

Please contact us as soon as possible if you realise that your delivery information is incorrect.

7. Delivery Problems

If your order has not arrived within the expected delivery timeframe, please contact us at:

Email: nice.2.have123@gmail.com

WhatsApp/Phone: +27 63 020 2593

Please provide your order number so that we can investigate the delivery status.

If your tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible so that we can investigate with the relevant delivery provider.

8. Lost, Damaged or Incorrect Orders

If your order arrives damaged, contains the wrong product, or is missing an item, please contact us as soon as possible.

Please provide your order number and, where applicable, photographs or video showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with our Return and Refund Policy and applicable South African consumer law.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:

Nice2Have
Amanzimtoti, KwaZulu-Natal, South Africa

Email: nice.2.have123@gmail.com
WhatsApp/Phone: +27 63 020 2593